Send an enquiry

OUR ADDRESS

PO box 172,
Baulkham hills
NSW 1755
Australia

support@sweetletters.com.au

OPENING HOURS

Always open

Email enquiry and Facebook messages are always welcomed.

F.A.Q.s

FAQs

Digital product

  • Can I cancel my custom order?

    For the printing products

    Should you need to cancel or make a change to your order after proof approval, please contact us asap. If your order has not yet gone into production, we can cancel it and process a refund less the design costs.

    Please note that upon approval, orders go to print almost immediately.

    If your order is already in the process of printing, we may be able to stop in midway. and recover 10% of costs for a refund.

    If your order has completed the printing stage. We will not be able to cancel, refund or accept a return on the order.

     

    For the digital products

    Should you need to cancel or make any changes to your order after submitting the order form, please contact us asap.

    If you have placed an order and have not sent through the order form a full refund is provided. If you have sent through the order form we allow up to 48 hours from the time we receive the form for any cancellations, if a cancellation is made within 24 hours 50% of the total cost will be refunded. After 24hours, we only take one change of the order for free.  But product is non-refundable.

    Please note that once we receive your Mobitation order form, orders go into production almost immediately. We allow a 30 day rest period from the day of purchase, if an order form is not sent through within 30 days the purchase will automatically be cancelled and a 50% refund will be provided.

     

Printing product

  • How much postage is required?

    We offer free postage within Australia nationwide and New Zealand nationwide for all products.

  • Do you offer samples?

    Sample kits are available for purchase and ship 1-3  business days. See more details of our sample kit on get sample kit page.

  • Do you ship to other countries?

    We currently are shipping within Australia and New Zealand only.

  • Can I cancel my custom order?

    For the printing products

    Should you need to cancel or make a change to your order after proof approval, please contact us asap. If your order has not yet gone into production, we can cancel it and process a refund less the design costs.

    Please note that upon approval, orders go to print almost immediately.

    If your order is already in the process of printing, we may be able to stop in midway. and recover 10% of costs for a refund.

    If your order has completed the printing stage. We will not be able to cancel, refund or accept a return on the order.

     

    For the digital products

    Should you need to cancel or make any changes to your order after submitting the order form, please contact us asap.

    If you have placed an order and have not sent through the order form a full refund is provided. If you have sent through the order form we allow up to 48 hours from the time we receive the form for any cancellations, if a cancellation is made within 24 hours 50% of the total cost will be refunded. After 24hours, we only take one change of the order for free.  But product is non-refundable.

    Please note that once we receive your Mobitation order form, orders go into production almost immediately. We allow a 30 day rest period from the day of purchase, if an order form is not sent through within 30 days the purchase will automatically be cancelled and a 50% refund will be provided.

     

  • How long does printing take?

    The design proof will be sent to you within 48hours of your purchased.

    Standard processing for our printing collections takes 14-18 business days from the time of proof approval.

Any more questions?

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